Stand Together. Stand Apart.™
INARIA designs and manufactures a full-line of soccer and active apparel and offers full finishing, embellishment and unique customization services at its Global headquarters in Toronto.
By providing superior quality, quick turnaround time and true customization, INARIA gives teams the opportunity to choose a uniform that’s reflective of their own identity and stand out in a crowded space.
ABOUT THE POSITION
The main objective of the Manager, Client Services is customer relationship building, retention and optimization. The successful candidate will serves as the main point of contact for INARIA sales reps, customers, and consumers in a given territory.
- Receive, process, and verify information from both sales reps and customers involving product requests, and entering information into our system as actual orders when requests are confirmed.
- Being proactive to contact customers
- Make sure their experience was pleasant
- Make sure they have all that they need
- Tracking the orders that you are responsible for throughout the production process, to ensure that they are being completed correctly and to ensure on-time delivery.
- Building relationships with customers
- Ensuring client satisfaction
- Communicating to sales reps and customers in a timely manner when there are questions about orders, changes to orders including the maintenance of order/customer information files and communicating the changes back to the appropriate departments
- BA or equivalent
- 2 – 3 years of customer service/customer relations experience in a similar organization
- Proficiency in MS office
- Proven ability to multi-task in a fast paced environment
- Able to work independently and with others
- Detail oriented a must
- Excellent organizational, time management, communication skills (verbal and written)
Salary will commensurate with experience. Please indicate Salary expectations in your application in an email to firstname.lastname@example.org
- This position is eligible for a cell phone subsidy
- Professional Development funds are available
- INARIA Cash to spend on product every year
- Flex working environment