We take great pride in creating products that players and coaches love. Regardless what you buy from us, we want you to be satisfied with your purchase.
While our quality control team reviews every order prior to shipping, we encourage all customers to inspect their merchandise upon receipt. We ask that all claims of shortages/defects must be made within 10 days of receiving your order.
If you have ordered blank (non-personalized and non-customized) goods, and are not completely satisfied with your purchase, for any reason, we will offer you a full refund within 30 days of purchase. Since personalized and customized goods are made just for you, they are not returnable.
If you have questions regarding returning any order, you can contact our Customer Care Team at email@example.com
Please note that before shipping product back you MUST contact our Customer Service Team to receive RA #. Packages will NOT be accepted unless the RA# is written on the outside of the package and a copy is included inside the package.
Customized (made-to-order) or Personalized (with club logo, name or number) gear is made just for you and is not returnable.
Be sure to consider the following when placing your order:
Why are these items final sale?
As part of an effort to reduce waste, a large percentage of the products offered by us are made-to-order. However, in most cases the delivery timeframe for some customers requires we begin bulk production in advance of receiving customer size information. What this means is that for most orders, the customizing requirements travel through our system and into production immediately once an order is placed, making it impossible to make changes – and why all stores are marked as final sale.
Additionally, items with a club logo or number are considered personalized, and since these cannot be resold – are not eligible for return.
We strongly encourage all customers to review order information in advance of placing any orders – all of this information is communicated on the club specific store.
We understand the cost of uniforms can add up, which is why we offer free shipping windows for a period of time to help relieve some of the financial demand. For orders placed outside this window, standard shipping fees may apply.
We begin the production and formation process as soon as you place your order and are unable to make changes after an order is placed.
In the event your items are eligible for return – we will process your blank returns within 7-10 business days of receipt and apply a credit to your original payment method, and in some cases your account. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.
During peak seasons please allow up to 15 business days for your return to process.
If you believe you have a defective product that was purchased within the last 60 days, it may be eligible for a manufacturing inspection.
Please contact us at firstname.lastname@example.org to set up a return authorization for inspection. We reserve the right to determine between defective product and normal wear-and-tear. We do not replace products that have been replaced from a previous defective claim.
Please have product in hand when you contact the team. The team will ask for a PO tag number, and a photograph of the referenced product will help determine eligibility.