We take great pride in creating products that players and coaches love. Regardless what you buy from us, we want you to be satisfied with your purchase.
While our quality control team reviews every order prior to shipping, we encourage all customers to inspect their merchandise upon receipt. We ask that all claims of shortages/defects must be made within 10 days of receiving your order.
If you have ordered blank (non-personalized and non-customized) goods, and are not completely satisfied with your purchase, for any reason, we will offer you a full refund within 30 days of purchase. Since personalized and customized goods are made just for you, they are not returnable.
If you have questions regarding returning any order, you can contact your Customer Service Representative, call us at or email us at email@example.com
Please note that before shipping product back you MUST contact our Customer Service Team to receive RA #. Packages will NOT be accepted unless the RA# is written on the outside of the package and a copy is included inside the package.
We will process your return within 7-10 business days of receipt and apply a credit to your original payment method, and in some cases your account. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.
During peak seasons please allow up to 15 business days for your return to process.
If you believe you have a defective product that was purchased within the last 60 days, it may be eligible for a manufacturing inspection.
Please contact us at firstname.lastname@example.org to set up a return authorization for inspection. We reserve the right to determine between defective product and normal wear-and-tear. We do not replace products that have been replaced from a previous defective claim.
Please have product in hand when you contact the team. The team will ask for a PO tag number, and a photograph of the referenced product will help determine eligibility.